IT Support Specialist - LW-308990190

We are looking for an experienced and service-oriented IT Support Consultant (L1/L2) to join our client in Geneva. In this role, you will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth daily IT operations in a fast-paced and international environment.
IT Support Specialist
IT Support Consultant (Level 1 & 2) Location: Geneva, Switzerland (On-site) Contract Type: Temporary – Consulting Assignment Workload: 40–42 hours/week Schedule: Monday to Friday, between 08:00 and 18:00

Key Responsibilities
Provide Level 1 & 2 technical support for users (hardware, software, network, and peripherals)

Diagnose and resolve incidents via ticketing tools (remote & on-site support)

Install, configure, and maintain devices, applications & user accounts

Escalate complex issues to higher-level support when required

Ensure excellent customer service and follow-up on user requests

Maintain documentation and contribute to process improvement

Requirements
Proven experience in IT Support / Service Desk (Level 1 & 2)

Strong knowledge of Windows environment, MS Office / O365, Active Directory, and ticketing systems

Ability to troubleshoot network & workstation issues

Fluent English required; French highly appreciated

Strong communication skills, proactive mindset & customer-focused attitude

Ability to work fully on-site in Geneva (Monday to Friday)

What We Offer
Opportunity to work in a dynamic, multicultural environment

Competitive consulting package

Daily collaboration with international teams & modern tech environment

If you're a motivated IT Support professional with a strong service mindset, we would love to hear from you.